Order and shipping
Orders placed on our website will be shipped from our warehouse located in Columbus, Ohio, USA. Most orders will be shipped the same day or the next working day. If you have any special shipping requirements, please give us a call so that we can process your order on time.
We do not accept orders to be delivered to forwarding companies due to an extremely high occurrence of fraud, unless the address and buyer have been confirmed and verified through PayPal payment. Any orders of this kind that are paid for by credit card or an unverified PayPal account will be cancelled and refunded without notification.
Large orders, OEM/ODM orders could be shipped from our factory in China directly to customers to save shipping cost. Please contact us in advance for details.
Shipping charge is calculated according to weight and distance at the checkout step if an address is presented. Our staff is not able to quote shipping cost without knowing a valid address. The best and easiest way to find the cost is to add products to the cart and move to the check out page. There is no charge before before final payment step.
We can ship products out by US Postal services (USPS), DHL, and UPS. Here is a summary of the services of the couriers:
USPS First Class Mail: will be delivered in 3-7 days in the USA. International mail is not fully traceable. Once a package leaves the Chicago hub, the tracking information is not available hence forward.
USPS Priority Mail: normally delivered in 2-3 business days in the USA. International mail is fully traceable, but delivery time can vary from different countries. Delivery time of First Class Mail and Priority Mail can range from 10 days up to a month, depending on the efficiency of destination country. For example, in the Brazil, Germany, Turkey it may take a month to be cleared from the custom.
General speaking, First Class Mail and Priority Mail are not as fast and reliable as them used to be before the pandemic. We have seen significant delays and a higher percentage of lost packages in recent years. For high value and time critical orders, please use the following shipping methods.
USPS Priority Express Mail: fastest and most expensive services from the postal system, equivalent to EMS named in some other countries. No brokage fee in most countries.
UPS for domestic customers: a more reliable and expensive service than the postal system. Recommended for large orders.
UPS for international customers: fast and reliable. But UPS tends to charge a high brokerage fee in most countries. For example, a small package shipped to Canada may be charged more than $60 fee. Therefore we took off UPS shipment to Canada from our website. Please contact us if you really want order to be shipped by UPS, and we will arrange it for you at your cost.
DHL: only available for international shipment. A fast and reliable service to European countries. Brokage fee may be applied, but lower than UPS in most cases.
Fedex: sorry, our system does not provide the service at this moment.
In any cases it is the customer's responsibility to pay brokage fee and custom duty. If a package is refused or returned by either the customer or the courier, we will only refund the product cost, not the shipping fee. If there is any fee related to the process, it will be deducted from the refund amount. Thank you for understanding and your business.